This is my list of biggest issues that I just sent back to Bleep:OrangeRodox6010 wrote:So please, anyone with any ideas on how Bleep can improve, do tell them so now.
1. Saying that US orders will originate from the US USUALLY implies Canada as well. I wish I had known it would originate from the UK and the shipping class to expect...
2. For countries outside the US/EU - can it please be stated clearly what our wait times are? Saying "we will get them as close to release day as we can" is kind of like false hope. Unless you are allowing appropriate timing, that statement is misleading.
3. For countries outside the US/EU - what other options for shipping can you investigate? How are companies able to ship worldwide in days, with decent shipping costs, without running into these same kinds of delays?
4. Billing my credit card - I was shocked to see the money come off my credit card days after my preorder was submitted, and NOT on the day it was shipped - each company has their own process I suppose, but taking the money in April/First of May for something that isn't shipping until June seemed early.
I would like to state this, however: I do appreciate the crazy amount of work that would go into something like this from a distribution stand point. As a company though you are ultimately the ones responsible. I can't go to Canada Post and complain that my order took 28 days to get to me, because there isn't anything they can do. I would suggest making the delivery company responsible, and overseas shipping - handled by one entity - is the way to go in my opinion.
